From revolutionising the Group’s sectors with AI applications to fostering responsible AI frameworks, we bring you key insights around AI adoption from Mohit Kapoor and Rucha Nanavati

Mohit Kapoor, Chief Technology Officer, has been prioritising the seamless integration of Artificial Intelligence (AI) and Generative AI (Gen AI) to redefine customer experiences across diverse sectors in the Group. Mr. Kapoor is leveraging the transformative potential of AI, particularly evident in sectors like automotive, where connected intelligent vehicles are setting new benchmarks in safety and manufacturing, where AI can be used for enhanced accuracy with computer vision algorithms. He also stresses on the importance of cloud-based innovation, and enhancements in data privacy and cybersecurity with the advent of AI adoption. In the coming years, the Group is set to hyper-personalise customer journeys, enhancing operational efficiencies while ensuring unparalleled value delivery with the help of AI.

In an article on ET CIO, Rucha Nanavati, Chief Information Officer of Mahindra Group, delves into the nuanced intricacies of balancing innovation with ethical standards. Amidst evolving regulatory landscapes, she advocates for the proactive adoption of responsible AI frameworks, emphasising the importance of collective responsibility in mitigating risks and biases.

Recently, Tech Mahindra partnered with IBM to facilitate the responsible adoption of GenAI worldwide, leveraging TechM amplifAI and IBM watsonx to bring new GenAI capabilities to enterprises. Leveraging Tech Mahindra's suite of AI offerings and IBM's watsonx AI platform, this partnership aims to empower enterprises with cutting-edge Gen AI capabilities while ensuring robust governance and compliance. Box

By bridging innovation with ethical practices, Mahindra Group alongside its strategic partners, is shaping a future where AI-driven enterprises thrive in an ecosystem characterised by trust, transparency, and responsible innovation.