Mohit Kapoor, Mahindra & Mahindra's group CTO, reflects on the Group's AI journey and more in an exclusive interview with CIO&Leader magazine

Mahindra Group is redefining itself as a tech powerhouse, akin to global giants that are leading the way in technology adoption. Spearheading this transformation is Mohit Kapoor, Group CTO, whose strategic vision and leadership are pivotal in driving Mahindra’s digital agenda. By collaborating closely with various business units, Mr. Kapoor is harnessing emerging technologies to innovate business models and significantly enhance customer experiences.

Central to Mahindra’s strategy is a focus on the customer journey transformation, advanced analytics and AI, cloud innovation, and digital trust. With the development of Mahindra AI, a private cloud-based platform, the company is leveraging generative AI to accelerate outcomes in customer service, sales, marketing, and more. Initiatives like the AI-powered Krishi platform are providing farmers with personalised advice, boosting their productivity and profitability, while Mahindra Finance uses AI to offer tailored financial solutions, supporting rural livelihoods.

The integration of AI and digital technologies is not only enhancing product value but also future-proofing the company by attracting top tech talent. As Mahindra continues to innovate, it remains committed to responsible AI usage, ensuring data privacy and minimising biases.