In a move set to reshape the landscape of cybersecurity in the insurance sector, Tech Mahindra recently announced its strategic partnership with Surance.io, an innovative personal cyber insurance platform. This collaboration aims to fortify the global insurance industry's cyber resilience with multilingual tech support and cutting-edge AI-based cybersecurity solutions.

Propelling a secure digital transformation within the insurance domain

The central mission of this alliance is to shield insurance customers from cyber threats through 24/7 expert support, best-in-class call centre services, AI-driven threat detection tools, and personalised guidance to thwart potential cyberattacks. One of the key highlights of this partnership is Surance.io's access to Tech Mahindra's multilingual support, which enablesseamless communication with customers in over 20 languages, thus ensuring superior customer experiences.

Vivek Agarwal, President of APJI (Enterprise), Corporate Development at Tech Mahindra, emphasised the immense growth potential in the personal cyber insurance market, hailing this partnership as a strategic move to create a strong foothold in this burgeoning sector.

Elevating customer experience

With Tech Mahindra's digital and domain expertise complementing Surance.io's innovative insurance platform, this partnership promises to elevate customer experiences and drive business growth. Customers can now avail themselves of a range of services, including protection and recovery for social accounts, devices, smartphones, networks, and data. Anti-phishing verification tools, social account assessment, and protection against account hijacking are among the offerings that will further bolster cyber defences.

Saar Bar, the co-founder and CEO of Surance.io, highlighted the alarming rise in cyber-attacks and the need for personalised, efficient, and timely solutions. With Tech Mahindra's multilingual proficiency, Surance.io is poised to provide seamless services to a diverse global clientele, making cyber protection universally accessible.

A gamechanger in the insurance industry

This partnership is not a recent development; as of 2022, Tech Mahindra acquired a 25% equity shareholding in Surance.io, setting the stage for global expansion in the InsurTech industry. This strategic move aligns with Tech Mahindra's DigitALL philosophy, emphasising comprehensive business transformation through investments in emerging technologies and solutions that cater to the evolving needs of insurance customers.

Tech Mahindra and Surance.io's strategic partnership promises to be a game changer in the insurance industry, reinforcing cyber protection standards and ushering in a new era of tech support excellence. With their combined expertise and commitment to innovation, this collaboration sets a powerful precedent for the entire tech sector and insurance industry, ultimately benefiting customers worldwide.